CUSTOMER SERVICE

Delighted customers with 100% adaptable service workflows.

in cooperation with

Tchibo GmbH

Challenge

Customer Service Teams are using Revent to manage and improve their customer interactions.

Quickly set up service workflows to avoid customer frustration, reduce non necessary shipping and lower return rates with self-service content, dynamical FAQs and integrated video inspection.

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Increase customer satisfaction

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Avoid unnecessary returns

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Track and manage service requests

See how it works

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Broken device

Routing from vendor website

Revent workflow started

Daria - Service Bot

08/15/22

09:40 am

Welcome to our service world! I'm happy to help you solving your problem.

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Country Code: Germany

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Error specified

You're Carl and your coffee machine is broken. You're looking for help and visit the vendor support website.

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Task for Carl Customer

08/15/22

09:41 am

To better understand your problem, please tell us more about your defect.

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Product documentation provided

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Video tutorials provided

Carl Customer

08/15/22

09:44 am

My product is not working.

Error description

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Problem identified

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Documentation not helpful

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Video inspection needed

You're Carl and your coffee machine is broken. You're looking for help and visit the vendor support website.

Routing from vendor website

Revent workflow started

Daria - Service Bot

08/15/22

09:40 am

Welcome to our service world! I'm happy to help you solving your problem.

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Country Code: Germany

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Task for Carl Customer

08/15/22

09:41 am

To better understand your problem, please tell us more about your defect.

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Documentation provided

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Video tutorials provided

Carl Customer

08/15/22

09:44 am

My product is not working.

Error description

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Problem identified

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Documentation not helpful

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Video inspection needed

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Error specified

External Access

Let customers and external partners access workflows conveniently and clearly via an external access layout – without clunky tool environment.

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Brandable in your company's CI.

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Fully access to the respective workflow.

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Ability to stay on top of multiple workflows.

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Fully authorized and authenticated access.

Learn more in demo

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Book an expert call

Daria - Service Bot

08/15/22

09:44 am

I've seen, that you couldn't find a quick solution. We provide a free video-inspection service. Our experts are happy to help!

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Video inspection booked

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Task for Tom Technician

08/15/22

09:45 am

A video inspection has been booked for 08/16/2023 - 13:30. Would you like to help?

Assign to me I'm busy

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Tasks for technicians are pooled

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Optional auto assignment of tasks

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Optional task assignment by supervisor

Tom Technician

08/15/22

09:52 am

I'm happy to help out!

Your appointment

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Send reminder to participants

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Task for Carl Customer

08/15/22

09:44 am

Would you like to call one of our experts now or later?

Schedule Call now

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Task for Carl Customer

08/15/22

09:45 am

Please select a timeslot.

Carl Customer

08/15/22

09:45 am

I have chosen an time.

Your appointment

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Slot confirmed

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Automatically routing to the right service center

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Send confirmation e-mail to customer

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Optional rescheduling avialable

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Technician assigned

Daria - Service Bot

08/15/22

09:44 am

I've seen, that you couldn't find a quick solution. We provide a free video-inspection service. Our experts are happy to help!

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Task for Carl Customer

08/15/22

09:44 am

Would you like to call one of our experts now or later?

Schedule Call now

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Task for Carl Customer

08/15/22

09:45 am

Please select a timeslot.

Carl Customer

08/15/22

09:45 am

I have chosen an time.

Your appointment

arrow_drop_down

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Slot confirmed

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Automatically routing to service center

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Send confirmation e-mail to customer

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Optional rescheduling avialable

task_alt

Video inspection booked

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Task for Tom Technician

08/15/22

09:45 am

A video inspection has been booked for 08/16/2023 - 13:30. Would you like to help?

Assign to me I'm busy

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Tasks for technicians are pooled

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Optional auto assignment of tasks

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Optional assignment by supervisor

Tom Technician

08/15/22

09:52 am

I'm happy to help out!

Your appointment

arrow_drop_down

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Technician assigned

Send reminder to participants

Integrate your call center workforce

Empower your call center agents and make them workflows collaborators with individual responsibilities.

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Manage multipel service units and their responsibilities.

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Offer customers immediately or scheduled video calls.

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Define specific views, routes and task for internals.

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Track performance via multiple collected data.

Learn more in demo

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Start Video Inspection

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Task for Tom Technician

08/16/22

01:25 am

Please join the call.

Join

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Task for Carl Customer

08/16/22

01:25 am

Please join the call.

Join Reschedule

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Task for Tom Technician

08/16/22

01:25 am

Please join the call.

Join

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Task for Carl Customer

08/16/22

01:25 am

Please join the call.

Join Reschedule

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Task for Tom Technician

08/16/22

01:41 pm

Please write a note and select a solution strategy.

Solved Spare Part Reclamation

Tom Technician

08/16/22

01:41 pm

I am glad to help you.
Here are your meeting notes.

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Spare part Art. No 367/39-B ordered

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Send confirmation email to customer

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Send information mail to logistics

Daria - Service Bot

08/16/22

01:41 pm

I'm happy your case is solved. I always want to improve. Your feedback would help me lot.

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Feedback provided

Data archived

Daria - Service Bot

08/16/22

01:41 pm

Thank you for your feedback. We're happy you used our service. Have a great day!

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Notes published

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Task for Carl Customer

08/16/22

01:41 pm

Please provide us with some Feedback.

Carl Customer

08/16/22

01:44 pm

Great Service!

Your feedback

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Task for Tom Technician

08/16/22

01:41 pm

Please write a note and select a solution strategy.

Solved Spare Part

Tom Technician

08/16/22

01:41 pm

I am glad to help you.
Here are your meeting notes

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Spare part Art. No 367/39-B ordered

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Send confirmation email to customer

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Send information mail to logistics

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Notes published

Daria - Service Bot

08/16/22

01:41 pm

I'm happy your case is solved. I always want to improve. Your feedback would help me lot.

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Task for Carl Customer

08/16/22

01:41 pm

Please provide us with some Feedback.

Carl Customer

08/16/22

01:44 pm

Great Service!

Your feedback

arrow_drop_down

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Feedback provided

Data archived

Daria - Service Bot

08/16/22

01:41 pm

Thank you for your feedback. We're happy you used our service. Have a great day!

verified

Closed

Analyse workflow data

Stay on top of relevant KPIs and set up custom dashboards tailored to your point of interest.

Workflows run Customer Service. We run the workflows.

Book a demo

Delighted customers with 100% adaptable service workflows.

Customer Service Teams are using Revent to manage and improve their customer interactions.

Quickly set up service workflows to avoid customer frustration, reduce non necessary shipping and lower return rates with self-service content, dynamical FAQs and integrated video inspection.

External Access

Integrate your call center workforce

Analyse workflow data

Workflows run Customer Service. We run the workflows.

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Company

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